At Smitam Jewels, every piece is handcrafted by skilled artisans using traditional techniques. While we make every effort to display our products as accurately as possible, slight variations in size, colour, or design may occur due to the handcrafted nature of the jewellery. These small differences, such as irregularities in the hook or loop, are what make each piece unique, and they are part of the charm and beauty of our products.

For domestic orders, it usually takes 4-5 business days for delivery to metro cities and Tier 1 cities, and 7-10 business days for Tier 2, Tier 3, and rural areas. For international orders, the delivery time typically ranges from 8-10 business days, depending on the country and customs clearance times.

We accept returns only if the product is damaged during transit, and we must be notified within 24 hours of receiving the item. Unfortunately, we do not accept returns or exchanges based on personal preferences, as every piece is handcrafted and unique. Please carefully review product details and images before purchasing.

Yes, we do offer international shipping! For international orders, please contact us with your full address and the items you would like to purchase. We will provide you with the total cost, including shipping charges

Yes, international orders are subject to import duties and taxes upon arrival in the destination country. These charges are not included in the product price or shipping costand must be paid by the recipient. We recommend contacting your local customs office for details about potential charges.

Yes, we offer beautiful and elegant gift packaging for all our products. If you're purchasing a piece as a gift, simply let us know, and we’ll make sure it’s beautifully packaged.

To maintain the beauty of your jewellery, keep it away from harsh chemicals, perfumes, and moisture. When not in use, store it in a cool, dry place, preferably in the box or pouch provided. Clean your pieces with a soft cloth to preserve their shine.

While we strive to ensure timely delivery, some delays may occur due to unforeseen circumstances like holidays, postal regulations, or customs clearance. We ask for your patience during such times and assure you that we will keep you informed about any delays.